1. Scope
These Merchant Payment Terms supplement the Terms of Service and apply to Merchants who accept online payments through the Service. If there is a conflict, these terms govern for payment matters.
2. Payment Processors
Online payments are handled by third-party payment processors: Stripe in Canada and Bonum in Mongolia. Accepting online payments requires you to accept the relevant processor’s own agreement, and the processor may require identity or business verification (KYC) before enabling or continuing your payments. We are not the payment processor and do not hold a banking relationship with your guests.
3. Processing Fees
Each online card or QR payment is subject to the processor’s per-transaction fee, deducted from the payment before it reaches your payout balance. Current rates are shown in the app and may change if the processor changes its pricing. Cash and in-person payments you collect directly carry no processing fee.
4. Payouts
Collected online payments are paid out to the bank or payout account you configure, according to the payout schedule and minimum you set where available. Payout timing depends on the processor and region — for example, Bonum transfers in Mongolia typically arrive within 2–3 business days after a payout is processed, while Stripe pays out on its own schedule.
5. Taxes
You are solely responsible for determining, collecting, reporting, and remitting any taxes due on your sales. Higgs Software does not calculate or remit taxes on your behalf.
6. Refunds, Chargebacks, and Reversals
You are responsible for refunds and disputes with your guests. Chargebacks, reversals, and related fees imposed by a processor or bank may be deducted from your balance or future payouts. Repeated or excessive disputes may lead a processor to restrict your payments.
7. Prohibited and Restricted Activities
You must comply with the payment processor’s rules and applicable law. You may not use the Service to process payments for unlawful, fraudulent, or prohibited goods or services, or to process payments that do not correspond to a genuine sale by your business.
8. Suspension of Payments
Payment acceptance or payouts may be paused or stopped where a processor or bank requires it, where verification is incomplete, or where we reasonably suspect fraud or a breach of these terms.
9. Contact
For payment questions, contact us at higgs.menu@gmail.com.